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Full-time Customer Care Representative

at International Paper in Cedar Rapids, IA

Date: Jan 13, 2016

Location: Cedar Rapids, IA, US, 52402

The Cedar Rapids, IA Container Plant is looking for a customer service representative. This position works closely with our sales representatives, accounting, scheduling, and manufacturing teams for timely shipments.

Responsibilities include, but are not limited to:

Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
Accurately enter customer orders into order entry system
Communicate status of orders to customers
Initiate entry of customer complaints into the customer feedback system
Produce estimates and quotations for customers
Coordinate warehouse inventories
Reorder and ship quantities based on established parameters
Work with operations and utilize scheduling system to achieve on-time customer deliveries
Work with sales staff to ensure accurate and timely customer communications.
Responsibility for Accounts Receivable dispute management involvement

Qualifications include, but are not limited to:

High School Diploma
Customer relations/service experience, preferably industry specific customer service experience
Possess ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
Possess strong computer skills including agility in Microsoft Word, Excel, and Outlook
Ability to work within an order management and plant booking system
Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
Able to effectively multi-task and prioritize time and work
Understanding of manufacturing processes
Strong oral and written communication skills.
Excellent time management and organizational skills.

International Paper offers a competitive salary and an excellent benefit package that includes but not limited to: medical, dental, disability, life insurance, vacation as well as a 401(k) plan. This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

International Paper is an Equal Opportunity Employer M/F/D/V

Nearest Major Market: Cedar Rapids

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Published at 01-13-2016
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