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Full-time Assistant General Manager

at Hawkeye Hotels in Cedar Rapids, IA

Assistant General Manager
Hawkeye Hotels - Cedar Rapids, IA
Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations and guest interaction. Maintain established operational standards and maximize profits of the hotel.

Job Responsibilities:
1. Provide leadership to the department and maintains an effective position of authority.

2. Projects a professional image in all aspects of work performance, which includes but not limited to demeanor,
attire, and attendance.
3. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,
accommodation, courtesy, honesty, and professionalism.
4. Demonstrates good communication skills and helps ensure optimum communication between all shifts,
departments, and management.
5. Responds to employee concerns, maintenance conditions, guest problems, breach of security, and /or
emergencies in accordance with company policy, the brand, and legal requirements.
6. Communicates with the General Manager on an ongoing basis any pertinent information regarding the
department and hotel issues.
7. Demonstrates positive Team spirit among the staff that promotes quality service behaviors (i.e. listening,
initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism).
8. Checks punctuality, grooming, and uniforms of staff.
9. Demonstrates knowledge of operating equipment for the disabled, and able to train staff.
10. Assigns tasks and goals, and ensures that all work responsibilities and assignments are completed satisfactorily
by staff at the end of each working shift.
11. Serves as primary trainer for department.
12. Demonstrates the ability to perform the duties of the reporting employees, filling in and helping to support
those employees.
13. Participates in appraisal and review of employees and makes recommendations to the General Manager on
hiring and disciplinary action in accordance with management company policies.
14. Keeps abreast of new hospitality and customer service trends. Attends seminars, training sessions as required
by the brand standards and company policy.
15. Knows room rates, locations, furnishings, amenities, and special features of all guest rooms of the property.
16. Ensures all key controls, cash control, and security procedures are adhered to consistently.
17. Ensures that the Team members maintain clean, safe, and well ordered workplace with full compliance in
safety and health regulations.
18. Promotes the brand and Hawkeye Hotels operated properties at all times.
19. Ensures that lost & found items are handed in and dealt with according to company policy.
20. Keeps all business confidential (on and off property).
21. Schedules to maintain labor efficiency and service excellence according to the business needs and budget.
22. Maintains adequate office supplies and following proper purchasing procedures.
23. Ensures accurate and timely reporting.
24. Immediately reports suspicious or unlawful activities to the General Manager and/or Police.
25. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and manufacturer's instructions.
26. Acts as Manager on Duty as assigned by the General Manager in accordance with company guidelines.
27. Knows all emergency procedures.
28. Makes decisions in the best interest of the brand and the company following company procedures.
29. Picks up litter in the parking lot and public areas as directed.
30. Controls costs by properly using department supplies, water, and electricity.
31. Follows key control and security procedures.
32. Understands and uses applicable brand standards and Hawkeye Hotels Employee Handbook standards.
33. Knows the hours of operation of the property's facilities and is aware/promotes these facilities and amenities.
34. Practices safe work habits and uses protective equipment when necessary.
35. Handles all guest complaints to customers' satisfaction and relays information to General Manager.
36. Reports items/areas needing maintenance assistance.
37. Attends and participates in staff meetings, safety meetings, training classes, etc.
38. Abides by all rules of Hawkeye Hotels and the brand.
39. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.
Front Desk Responsibilities
1. Makes daily bank deposits when General Manager is unavailable.
2. Monitors proper reservation handling/inquiry conversion from front desk staff.
3. Maintains up-to-date competition rates and other information regarding the competition.
4. Ensures courteous and efficient check-in and check-out procedures, and throughout the guests' stay.
5. Unsure switchboard is answered professionally and quickly.
6. Ensures accuracy of billing.
7. Ensures accurate/running of reports by the Night Audit and day staff to achieve timely submission of figures to
the General Manager.
8. Reviews advance reservations two weeks to ninety days out in advance to ensure accuracy, availability, and to
mark opportunities for higher rate days and transmit information to the General Manager.
9. Informs all departments of upcoming meetings, groups, events, etc. for the week, as well as any special guest
needs or requests.
10. Quotes group rates and sends contracts on the request of the General Manager.
11. Helps to ensure the daily completion of the Breakfast Attendant and maintains brands standards

Job Qualifications:

Minimum 1 year experience on front desk and night audit in branded hotels, 2 years experience in supervisory or management position.

Must be able to read, write, speak and understand English; write reports with proper format, punctuation,
spelling, and grammar; speak with poise, voice control and confidence using correct English and pleasant
voice tone.

The physical demands described here are representative of those that must be met by and employee to
successfully perform the essential duties of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Requires standing (sometimes during long periods), bending, stooping, along with the mobility to climb stairs
and frequently lift and/or moving light objects weighing up to 10 lbs. Occasionally lift and/or move medium
objects weighing up to 50 lbs. Requires hand/eye coordination and manual dexterity.
Specific vision abilities required by the job close and distance vision, and the ability to adjust focus

Ability to learn and be proficient in Microsoft Office

Ability to learn and be proficient in the Property Management System of the hotel.

(ref. 15442)

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Published at 10-05-2016
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