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Full-time Supervisor RN-Home Care Administration

at UnityPoint in Cedar Rapids, IA

Shift: Monday-Friday 8am-4:30pm, Supv Call Rotation


In conjunction with the Manager, the Home Care Supervisor is responsible for assuring the delivery of timely and effective care to patients in the home care setting. The Supervisor has responsibilities in the areas of planning, organizing, budgeting, supervising, evaluating, staffing, scheduling, training and educating associates assigned to home care. The Home Care Supervisor position includes oversight of an interdisciplinary care team, patient and associate education, orientation, service line operations, budget, quality improvement, outcomes, and accreditation and regulatory compliance.

A. Education
· Writes, reads, comprehends and speaks fluent English.
· Graduate of an accredited school of professional nursing, therapy, or other related program.
· Bachelor degree in clinical or health care management preferred.

B. Qualifications/Experience
· Licensed or certified as required by discipline to practice in the State of Iowa.
· Clinical skill competence within own discipline.
· Competence in mentoring, teaching and basic management skills.
· Previous leadership experience and minimum of three years’ clinical experience.
· Applies well-developed human relation skills in individual and group interactions.

C. Special Skills/Knowledge
· Experience in an interdisciplinary home care model.
· Comprehensive knowledge of nursing theory and practice and an expanded knowledge of current clinical and specialized patient care concepts related to own professional clinical service area.
· Competence in computer word processing, spreadsheet and internet skills.

D. Mental and Cognitive Traits Required
· Good verbal and written communication skills.
· Able to analyze written, visual and other sensory stimuli.
· Able to cope effectively with stressful situations and time constraints.
· Good critical thinking skills and able to logically solve problems.
· Able to prioritize effectively

E. Behavior Demands
· Work well with all customers, associates and co-workers.
· Cooperative, courteous and dependable working performance.
· High integrity and protect confidentiality at all times.
· Lead, direct and manage others.
· Delegate effectively.

F. Age-Specific Requirements (Describe the age group of population served)

S 0-12 months
S 12 months – 17 years
S 18 years – 65 years
S 65 years and older

· The associate is aware of hospital and department compliance for federally-funded healthcare programs (e.g., Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.
· Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.
· Successfully completes hospital-wide orientation, annual hospital competencies and department/unit-specific competencies.
· For the safety of our patients and co-workers, St. Luke’s Hospital requires seasonal and job-related vaccinations. This is reviewed regularly during periodic health assessments.

Program Planning and Development
· Collaborates with management, physicians and others to facilitate planning, implementation and evaluation of strategic plan and other initiatives including recommending annual goals and objectives for assigned area.
· Assists with planning and implementation of written goals and objectives.
· Effectively communicates hospital and service line mission, vision and plans.
· Facilitates the organization and coordination of the delivery of services and care provided through assigned area.
· Assists with development of annual FTE, operations, and capital expense budgets for assigned area.

Resource Management
· Assists with management of operations for the home care agency. This includes measurement of the department's effectiveness using patient satisfaction ratings, staff satisfaction ratings, and financial data.
· Investigates variances and initiates corrective action or justifies non-adherence to quality, financial and patient satisfaction outcome goals.
· Maintains appropriates staffing levels to meet patient care and service needs.
· Monitors and adjusts productivity as it relates to guidelines developed within each discipline.

Patient Care
· Models patient outcome focused care and customer centered philosophy in practice.
· Assures provision of patient care to meet patient needs through delivery of service in a timely manner and according to the goals and scopes of services for assigned area.
· Assists Manager with ensuring development and implementation of standards of care for the patient population.
· Assists with assuring compliance with standards of The Joint Commission, DIA, Iowa Board of Nursing Examiners and other applicable regulatory bodies.

Performance Improvement Process
· Assists with home care and post-acute division performance improvement.
· Maintains appropriate quality assurance and outcome programs.

Staffing and Staff Development
· Ensures assigned area is adequately staffed.
· Evaluates daily staffing needs to determine schedule changes and staff reallocation. Collaborates with all relevant acute and outpatient areas to determine schedules and staff reallocation.
· Anticipates staffing and scheduling needs, overtime usage and vacation replacement needs.
· Provides an orientation program for new department associates and assigned students based on principles of adult learning.
· Assists with in-services and continuing education programming to meet identified staff development needs.
· Coordinates weekend and after hours scheduling and report to assure coverage for clients’ needs.

· Models collaborative behaviors that facilitate achievement of department and program goals.
· Ensures that proper communications and plans are coordinated with other hospital departments.
· Participates in recruitment, interviewing, selection, promotion, transfer, status change and L.O.A. decisions.
· Assists with evaluating associates against established performance criteria, ensuring that all staff meets expectations.
· Provides ongoing counseling and coaching with direct reports.
· Initiates and recommends commendations as appropriate.
· Initiates and processes disciplinary actions and terminations as necessary.
· Leads department meetings for assigned area.
· Participates in service line and department meetings.
· Facilitates and maintains cooperative informal working relationships with other departments and medical staff.
· Handles conflicting situations in a dignified and respectful manner.
· Ensures physician, patient and family satisfaction with services provided.
· Honors diversity.

Professional Practice
· Attends and contributes to education offerings.
· Speaks to hospital and community groups when appropriate.
· Participates in community preventative and/or health maintenance projects/programs when appropriate.

Essential Job Skills and Work Effectiveness (Competence):
· Has acquired technical/clinical knowledge and uses it effectively to improve job quality and individual and organizational performance.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

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Published at 04-24-2017
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