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Full-time Desktop Support Technician - CRBT

at QCR Holdings, Inc. in Cedar Rapids, IA

Position: Desktop Support Technician - CRBT
Location: Cedar Rapids Bank&Trust-1st Ave NE,Cedar Rapids,IA
Job Summary:

In an organization where customer service is top priority, provide end-users support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and technology-related equipment to ensure optimal performance. Desktop Support Technician troubleshoots problem areas (in person, by desktop remote, phone or e-mail) in a timely, professional and accurate manner while maintaining regulatory compliance, and provides end-user assistance as required.

Essential Functions:

Receive and respond to incoming calls, pages, and/or e-mails regarding desktop questions and problems in a timely and professional manner. Desktop Support Technician augments Helpdesk phone coverage whenever necessary.
In person or via remote connection, perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
Provide end-user support for Microsoft Office, Adobe and other off the shelf software products as required.
Ensure that desktops, laptops, monitors, printers (network and desktop), scanners, all peripherals and network connections are in proper and compliant working order. Report all variances and noncompliance to manager.
Enforce and subscribe to all standard operating procedures for logging, reporting, and statistically monitoring desktop operations including ticketing procedures.
Insure compliance with all regulatory requirements and adherence to all change control procedures.
Follow prescribed procedures for commissioning, decommissioning and tracking equipment through Active Directory. Submit required documentation for all commissioning and decommissioning activity.
Maintain inventory of critical equipment for immediate emergency/replacement deployment minimizing impact to the user following standard operating procedure.
Provide technical support on IT-related projects as requested; provide documentation of project activities, create and execute system testing; provide customer follow up where system changes are implemented.
Provide in-person technology training for new employees; complete the checklist and follow up with the employee two weeks later.
Any and all other duties as assigned.
Specific to Cedar Rapids: Manage the security system for the local branch locations and ensure that all are in proper working order at all times. Report, document and remediate all equipment failures immediately.
Specific to Cedar Rapids: Manage the camera recording system for the local branch locations and ensure that all are in proper working order and able to provide any requested documentation at any time. Report, document and remediate all equipment failures immediately.


Bachelor's degree in computer science and 2 years' experience in IT field or high school diploma with 5+ years' experience in IT field.
Certifications in Microsoft or CompTIA
Advanced technical knowledge of computing environment and operating systems
Advanced knowledge of Microsoft Office and Adobe products
Analytical and problem-solving abilities, with keen attention to detail
Hands-on hardware troubleshooting experience. Ability to operate tools, components, and peripheral accessories
Knowledge of and adherence to standard operating procedures
Knowledge of and compliance with regulatory requirements
Ability to read and comprehend technical manuals, procedural documentation, and OEM guides. Ability to research PC issues and products as required
Travel between branches and other locations (Cedar Rapids, Waterloo/Cedar Falls, Quad Cities IA/IL, Rockford, IL and Brookfield, WI)
Strong written and oral communication skills with the ability to present ideas in user-friendly language
Must be self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment using effective time management skills
Experience working in a team-oriented, collaborative environment. Professional and effective interpersonal skills and relationship-building skills. Outstanding customer service skills and commitment to exceeding customers’ expectations

Working Conditions:

24x7 on-call availability as required. Flexible hours. Evening and weekend work required as needed
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
Lifting and transporting heavy to moderately heavy objects, such as computers and peripherals
Valid driver's license with reliable transportation; frequent travel between local branches and as required to other out of town bank locations

Additional Information:
Pre-employment drug testing is required

Location Description:
Cedar Rapids Bank & Trust (CRBT) is committed to being the most customer-focused financial institution in Cedar Rapids. We are looking for outstanding people to help us continue our rapid growth and people who are passionate about building customer relationships! If you have a great work ethic, are dedicated to serving the client and want to join a fast-growing dynamic team, Cedar Rapids Bank & Trust may be the place for you!

Recent jobs at QCR Holdings, Inc.
Full-time Controller at QCR Holdings, Inc. in Cedar Rapids, IA 03-29-2016

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Published at 05-10-2017
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