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Full-time Systems Engineer

at EnCompass in Cedar Rapids, IA

$30,000 - $40,000 a year
Position Title: Cloud & Managed Services Systems Engineer.

Position Summary: This is a full-time position. The employee is responsible for installing, configuring and supporting cloud & managed service solutions in accordance with company goals.

Reports Directly to: General Manager / Owner.

Reports Indirectly to: Cloud & Managed Services Team.

Support Staff: Full-Time Account Manager Team, Full-Time Administration Team, Full-Time Cloud & Managed Services Team and Full-Time Project Services Team.

Standards and Measurement of Performance: The person in this position will meet or exceed company expectations with regard to monthly utilization goals as measured by billable hours.

The Most Difficult Part of this Position is: Being pro-active and a self-starter. This is a small company and the person who is hired will have a great deal of freedom but must be self-disciplined to accomplish goals.

The Best Part of this Position is: Working with a close-knit group of people who genuinely care about each other and their clients.

The Best Thing About EnCompass is: We support our employees in their educational improvement and will invest time and money in making them better at their careers.

Our Training Program Consists of: We have a detailed training schedule set out for our Systems Engineers. We speed the first 6 months with each new Systems Engineer training and orienting them on our business. After that, they have ongoing partner training programs.

Training Required Months 1 - 6

Cisco SMB Solutions for Engineers Test
Cisco SMB Solutions for Engineers Website
CRM & Service Desk Video
CRM & Service Desk Website
CRM & Service Desk Client Access Portal Video
CRM & Service Desk Client Access Portal Website
Endpoint Management Video
Endpoint Management Website
HP Support Certified - Desktops, Workstations & Notebooks Test
HP Support Certified - Desktops, Workstations & Notebooks Website
HP Support Certified - Industry Standard Server Solutions Test
HP Support Certified - Industry Standard Server Solutions Website
HP Support Certified - LaserJet Solutions Test
HP Support Certified - LaserJet Solutions Website
Loyalty Rules Book
The Loyalty Effect Book
Virtual Office Website
Training Required Months 7 - 12

CompTIA A+ Book
CompTIA A+ Test
CompTIA Cloud+ Book
CompTIA Cloud+ Test
CompTIA Mobility+ Book
CompTIA Mobility Test
CompTIA Network+ Book
CompTIA Network+ Test
CompTIA Project+ Book
CompTIA Project+ Test
CompTIA Security+ Book
CompTIA Security+ Test
CompTIA Server+ Book
CompTIA Server+ Test
Ideal Systems Engineer

Education Required: 2 year college computer degree.

Experience Required: 1 year Cisco, HP and Microsoft experience or 2 years of Cisco, HP or Microsoft experience.

Skills Required: Knowledge of Cisco Firewalls, Routers, Switches, and Wireless Access Points. HP Blades, Desktops, Laptops, Printers, Servers, Storage, Switches, Tablets, and Wireless Access Points. Lenovo Desktops, Laptops, and Tablets. Microsoft Excel, Exchange, Hyper-V, Intune, Office 365, OneDrive, OneNote, Outlook, Remote Desktop Services, SharePoint, Skype, Surface, Windows 10, Windows Server, and Word.

Personality Style: Upbeat, high-energy, self-achievement oriented person. Someone who wants to take something small and make it their own and big.

Attitude: Always positive but realistic at the same time. Seeks the opportunities in life.

Core Motivators: Achievement or affiliation preferred.

Events and Parties

Anniversary Party
Christmas Party
Hunters Ridge Golf Event
Kernels Baseball Event
RoughRiders Hockey Event
Compensation Plan and Benefits

Compensation Plan

Annual Salary
Monthly Bonus Average Resource Rating
Monthly Bonus Billable Hours
Monthly Bonus Completed Tickets
Monthly Bonus First Response & Resolved SLA Performance
Monthly Bonus Microsoft Training Academy Courses
Monthly Commission Billable Hours
Systems Engineer Level Increase Average Resource Rating & Completed Tickets
Systems Engineer Level Increase Certification Tests
Benefits Months 3+

125 Cafeteria Plan
401K Retirement
529 College
Flu Shot
IP Phone
Jean Day
Maternity / Paternity
Smart Phone

7:30 AM - 5:30 PM
Monday - Friday
Paid Time Off

Anniversary Day
Friday Afternoons
Average Resource Rating & Completed Tickets = Friday Afternoon Month
Certification Tests = Friday Afternoon Month
Memorial Day + 1 Floater May
Independence Day (Saturday = Friday, Sunday = Monday) + 1 Floater July
Labor Day + 1 Floater September
Thanksgiving Day + Friday After Thanksgiving
Christmas Day (Saturday = Friday, Sunday = Monday) + 1 Floater December
New Years Day (Saturday = Friday, Sunday = Monday) + 1 Floater January
Kernels Baseball Afternoon
Personal (Sick, Vacation, ...) Days
10 Days
Study Days
5 Days
Hiring Checklist

Background Check
Drivers License and Vehicle
Interviews (Phone and In Person)
Have you bailed hay?
Have you played chess?
Have you played team sports?
If you were a Disney character, who would you be?
Motivation Assessment (Achievement or Affiliation)
No Smoking
Personality Assessment (Adapted C & S and Natural C & S)
Skills Advantage Test (Platinum or Gold)
Applied Mathematics
Locating Information
Reading for Information
Job Type: Full-time

Salary: $30,000.00 to $40,000.00 /year

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Published at 05-17-2017
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